A resident can keep his/her family physician only if the physician agrees to continue the care and has applied for privileges at Idlewyld Manor. The Manor's Physician is at Idlewyld Manor two days per week.

We provide 24-hour full medical coverage. Health Care Aides, Registered Practical Nurse (RPN) and Registered Nurse (RN) are on duty at all times. The registered staff administers all medications to our residents.

Equipment is provided for the short term use of residents, including wheelchairs, geriatric chairs, canes, walkers. Note: If a resident uses a walker or wheelchair routinely, he/she will be asked to purchase their own equipment. We will arrange for professional assistance to aid in selecting the best equipment to suit their needs. Please feel free to contact the Physiotherapist who can provide a vendor list. There is assistance to obtain government funds through the Assistive Devices Program (ADP) to help in the purchase of special devices or equipment needed.

Therapeutic Recreation staff provides resident programming 7 days a week. Current Recreation calendars are posted on our website.

While we encourage families to provide pictures and memorabilia on the day of admission, chairs, dressers and other furnishings must be approved by the Nursing Management Team based on the resident’s care requirements and the available space in the room prior to bringing in furniture. The furniture provided must remain in the resident's room.We would encourage you to bring approved furniture items to the room after the care requirements are established by the care team.

Residents are not permitted to keep pets. Pets can visit provided they are friendly, well behaved, vaccinated, and supervised. A pet permit issued by Idlewyld Manor must be obtained prior to a pet visiting.

Dry cleaning is done off-site. Residents or families are responsible for dry cleaning costs. The Manor will send articles of clothing to the cleaners for residents on request, when family members are not available to assist.

Clothing should be comfortable, machine washable, and adaptable.

Special diets to suit nutritional needs are provided. We have a dietitian who assesses and monitors diets daily.

As per the Ministry of Health and Long Term Care requirements, residents are provided a choice at every meal.

Meals are prepared on site and served to our residents in dining rooms in each resident home area.

In order to permit family and friends to bring safe foods to the facility on special occasions, the following procedure should be followed:

• Resident’s family or friends are to notify the food service department.
• The foods that family are purchasing and bringing into the facility should have an expiry date on them.
• Foods made at home should be dated with preparation and expiry dates.
• Foods brought in by family members for parties should only be for their loved one.  Food to be shared with all residents (e.g. birthday cake) must be purchased through Idlewyld Manor.
• Prior to resident family members or friends bringing food from home into the Manor that is not for a special occasion consultation with the food service department (Food Service Manager/Food Service Supervisor) is required. This information should be communicated to the dietary department.
• All food brought in must comply with the resident’s prescribed therapeutic diet order.

Guests are welcome to purchase meal tickets to dine with their loved one. Meal tickets for guests may be pre-purchased at the Business Office (Monday to Friday, 9:00 a.m. – 5:00 p.m.). Weekend visitors must purchase meal tickets in advance for use on the weekend. Please note: maximum of 3 guests per meal, per resident. Groups larger than three are asked to reserve the Family Dining Room by contacting the Manager of Recreation and Volunteer Services.

Idlewyld Manor does not have set visiting hours. Families and friends are encouraged to visit at any time throughout the day and early evening. Children are welcome, as are well behaved, vaccinated, and supervised pets. Visits may be outdoors in our courtyard during warm weather.

Religious services are held throughout the week and on Sundays in our interdenominational chapel. At present, church groups representing a variety of faiths provide services. The times of these services are noted on the monthly activity calendar posted for all residents. We welcome residents to share their faith and to discuss their needs with us. Pastoral advisors (Minister, Priest, etc.) are most welcome to visit at any time.

There various health services available to our residents including, dental, audiology, respiratory, eye, and foot care. Clinics are offered throughout the year based on resident demand.

Our residents are able to go home with family for overnight visits as per the Ministry standards which indicate that residents are entitled to two overnight casual days away each week. For safety reasons, we ask family to notify staff and sign out at the Nurse's Station if they are taking a family member/resident out of the building. There is also something called Vacation Leave of Absence. The resident may take a vacation LOA Up to twenty-one (21) days per year (January – December), with accommodation costs to be paid as though the resident was physically at the Manor. Casual leaves (48 hours per weekend) may be interspersed with vacation days to extend the vacation, up to a maximum of thirty-one (31) days per year. Vacation leave is not cumulative from year to year.

Nursing and personal care on a 24-hour basis, including care given by or under the supervision of a registered nurse or a registered nursing assistant, the administration of medication and assistance with activities of daily living.